Thank you for using this website NiaFoye.com (“Website”) and/or for booking our hypnotherapy sessions (“Services”) or purchasing our audio downloads or other products (“Products”) from us.
Nia Foye of Lily House, 11-12 The Shrubberies, George Lane, South Woodford, London E18 1BD (“we”, “us”, “our”) are committed to protecting and respecting your privacy. This policy (and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
2. DATA WE MAY COLLECT
2.1 We value the privacy of our visitors and do not require personal data such as name, address etc. to view our Website.
2.2 There is occasion for us to collect two types of information:
(a) Personal information such as name, address, telephone number, email address, date of birth, your marketing and communication preferences and/or any information that is volunteered by you, for example, when you make contact with us, purchase a product, during a session, subscribe with us, work with us, write a review and/ or comment on our Website or fill out a form.
(b) Standard computer information sent from a computer accessing internet enabled features to our website and online services you use. Standard computer information typically includes information such as IP address, operating system and version, browser and version, and region and language settings. We may log your IP address (the Internet address of your computer) to give us an idea of which part of our Website you visit and how long you spend there. However, we do not link your IP address to any personal data. Like many other websites, our Website may use a standard technology called a “cookie” to collect information about how you interact with our Website. Please see “Cookies” below for more information.
3. COOKIES AND IP ADDRESSES
4. HOW WE USE YOUR INFORMATION
4.1 Upon receiving your personal information, such as by you filling in a form or making a payment for example, we use this information to process requests, orders, payments, reply to any enquiries you make about our Services and Products and to carry out our business (including without limitation using your email address to send you digital materials for a session). We may also use it to provide you with information on technical service issues, and security announcements.
4.2 We may also use the information to improve our marketing efforts to serve you better; ask you to complete surveys, analyse the statistics of our Services and Products, improve the usability of our Services and Products; notify you of new Services, Products and special offers provided by us or our partners; give you the opportunity to participate in promotional offers, etc. via email, newsletters and/ or other forms of communication.
4.3 If you no longer wish to receive these communications, you are welcome to “unsubscribe” at any time and each newsletter email will include instruction on how you may do so easily and quickly. Remember, if you unsubscribe, we will not be able to send you information about special offers or promotions.
5. OUR LAWFUL GROUND OF PROCESSING
5.1 Under the General Data Protection Data Regulations, we process your personal data if we have a lawful ground to do so.
5.2 Our lawful grounds of processing are:
(a) In relation to Client Data that we have obtained in relation to you placing an order with us that we hold for the purpose of fulfilling that contract, informing you about updates to the Service and/ or Product and keeping records of the contract, the processing is necessary for the performance of a contract to which you are subject and for our legitimate interests in informing you about updates to the Service and/ or Product and record keeping.
(b) In relation to Prospect Data that we have obtained when you enquired about our Services and/ or Products (whether that be through our Website or otherwise) and that we process in order to reply to your enquiry and keep records of this, the processing is necessary to take steps at your request prior to entering into a contract and our legitimate interests in record keeping.
(c) In relation to Prospect Data that we have obtained when you signed up for any of our free resources and that we process in order to end you those free resources, reply to your communications about the resources and to keep relevant records, you have given consent to the processing for the purposes of us sending you the free resource and it is in our legitimate interests to reply to your communications and to keep records for our business.
(d) In relation to Marketing Data that we have obtained when you told us your marketing preferences, when you consented to us, sending you details of our Services and Products, for the purposes of us sending you marketing communications, enabling you to partake in our promotions such as introductory pricing of new Services and Products, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising, the processing is necessary for our legitimate interests, which in this case is to study how our Clients and users use our Services and Products, to develop them, to grow our business and to decide our marketing strategy.
(e) In relation to User Data that we have obtained through cookies on our website or other online services for the purposes of operating our website, ensuring relevant content is provided to you, ensuring the security of our website, maintaining back-ups of our Website and/ or databases and to enable publication and administration of our Website, other online services and business, the processing is necessary for the purposes of our legitimate interests which in this case are to enable us to properly administer our Website and our business.
(f) In relation to Technical Data (that includes data about your use of our Website and online services such as your IP address, details about your browser, length of visit to pages on our Website, page views and navigation paths, details about the number of times you use our Website, time zone settings and other technology on the devices you use to access our Website), we process this data to analyse your use of our Website and other online services, to administer and protect our business and Website, to deliver relevant Website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our Website and our business and to grow our business and to decide our marketing strategy.
(g) In relation to your Data that we process in order to comply with legal requirements or as required by a government authority, the processing is necessary for compliance with a legal obligation to which we are subject.
(h) In relation to keeping records, this processing is either necessary for compliance with a legal obligation that we are subject to or for our legitimate interests in responsible business operations.
(i) In relation to obtaining professional advice, this processing is necessary for our legitimate interests in order to protect and grow our business.
(j) In relation to Sensitive Data that we have obtained in relation to your Prospect and Client Data that we process in order to reply to your enquiry or fulfill your Contract and keep records of this, the processing is necessary to take steps at your request prior to entering into a contract and performing a contract and our legitimate interests in record keeping.
(k) We do not collect any information about criminal convictions and offences
(l) We do not carry out automated profiling
6. WHO WE SHARE YOUR INFORMATION WITH
6.1 We never sell or rent your personal data.
6.2 We will only use or disclose personal data to the extent necessary, in our sole discretion, to provide Products and/or Services to you (for example, but not limited to payment processing, IT and system administration).
6.3 Confidentiality will be maintained in all but the most exceptional circumstances. These can include: legal action (where a court order is made demanding disclosure) and where there is good cause to believe that not to disclose would cause danger of serious harm to others. Most standards of confidentiality where the duty to keep confidence is measured against the concept of “greater good.” The sharing of anonymous case histories with supervisors and peer-support groups is not a breach of professional confidentiality. The sharing of open case histories with supervisors and any referring medical practitioner is also not a breach.
6.4 As we are a member of professional hypnotherapy associations, in the event of a complaint being made against us, subject to the complainant providing written consent for their notes and records to be made available, we may be required to provide this information to the association on demand.
6.5 We may disclose personal data to protect our rights and property, to prevent fraudulent activity or other deceptive practices, or to prevent a likely threat of physical harm to others.
6.6 The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfill and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.
6.7 There may be third parties that work on our behalf to help us deliver our Services to you, such as delivering purchases and other mailings, answering client questions about products or Services, hosting and storing information on our clients, and processing card payments on our behalf. We will only provide those companies the personal information they need to deliver the service.
7.1 We respect your personal privacy and take measures to protect your data. These measures include firewalls and, intrusion detection.
7.2 We want you to enjoy your visit to our Website and we do our very best to prevent intrusion; but sometimes events happen nonetheless. We cannot guarantee the security of any data you disclose on-line.
8. BUSINESS TRANSFERS
8.1 If we or substantially all of our assets, were acquired, or in the unlikely event that we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur and, that any acquirer of us may continue to use your personal information as set forth in this policy.
9. ACCESSING AND UPDATING DATA
9.1 You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at talkATniafoyeDOTcom. A request for access is not subject to a charge. However we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances. We may need to request specific information from you to help us identify and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
10.2 For more information or to send your comments regarding this privacy statement please email talkATniafoyeDOTcom.